This hotel is 9.7 mi (15.7 km) from Penn State Harrisburg and 12 mi (19.4 km) from Hershey Theatre.Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a fitness center. Located in Harrisburg, Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA is in the business district, within a 10-minute drive of Pennsylvania State Capitol and Pennsylvania Farm Show Complex. In short … moldy basement room, awful customer service and lied in their communications. Called my credit card company who was super helpful and disputed the charge. This morning, we get an email saying the room was charged to my credit card ! Which it had been when we prepaid but possibly charged again instead of refunded. Choice hotels found us another room at their expense in a hotel 10 min away and told us that if we weren’t refunded, we should dispute with our credit card company. They were actually really helpful - however, when they reached out to the Comfort Inn, they claimed we hadn’t been there ! Luckily we had the confirmation number that proved otherwise. Since we were now 3 hours from home without a place to stay with a young child, we called Choice Hotels customer service. We asked for proof of the refund that they said they would process and was told they couldn’t give us printed proof. We were told they would refund the room rate but would not be given a different room. We asked to speak to the manager and was denied. Upon my insistence, he called his manager who he claims also refused to change the room. The “fire exit” was a metal corrugated tube with an unstable ladder that you would have to climb up the tube to get out of !!! We tried to remedy this situation but the person in reception refused to find us another room, instead telling us we should have told him we were allergic to mold when we booked the hotel ! As if it would have been fine otherwise ! Although there were other rooms that people had not checked into yet, the person refused to switch rooms. The sheets were damp, the air was moist and the entire room was completely underground. We went to checkin and was given a basement room (who knew those existed ) that reeked of mold. We travel frequently and can say without a doubt that this was the worse experience ever of a hotel.
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